Shipping / Returns

Orders are typically shipped the next business day. If a particular product is not in stock we will advise you by the next business day and provide a ship date. In any case, your credit card will not be charged until the products you ordered are ready to ship.

Shipping to the contiguous United States

We ship by LTL (Less Than Truckload) freight or UPS depending on the order size and destination. If you have special shipping instructions or you need expedited shipping please call toll-free 877-779-2454.

Shipping to Alaska, Hawaii, U.S. Territories, and other countries

Please call toll-free 877-779-2454 for shipping options and costs. Expedited shipping methods are not available for P.O. boxes, US Territories and APO/FPO Military addresses. We ship via standard shipping only to these locations. Packages sent to military or Territorial addresses may be delayed by standard mail handling.

Returns

Your complete satisfaction is our ultimate goal. For 30 days after receipt, you may return any item in new condition with its original packaging, for a credit or refund less a 10% restocking charge. We’ll also credit you for return shipping if your return is the result of our error. Once your return has been received, a credit or refund will be issued within 15 days and an email confirmation will be sent. If you have any questions regarding your return, please contact us via our website or toll free phone number 1-877-779-2454. In your message, include your order number and the reason you want to return each item.

Questions?

Please call 877-779-2454, Mon-Fri, 9am-5pm EST. If you prefer, email your request to [email protected], fax it to 804-477-3167, or mail it to:

Advanta Flooring, Inc., 7518 Whitepine Road, North Chesterfield, VA 23237

How to contact us

Tuff Floors® is a trademark of Tuff Floors Limited. USA and foreign patents apply. Tuff-Seal™ is a trademark of Flooring Adventures LLC. Tuff-Seal is manufactured in the United States by Advanta Flooring, Inc., under license from Tuff Floors Limited All rights reserved. © 2020 Advanta Flooring, Inc.